Contact Us - Homeys Slippers

Our Homeys helpers are here to help answer your questions about our fab slippers and help with any ordering or delivery queries. If you’ve got an order number please make sure you include it to help speed up your query.

We’ll always do our best to get back to you within 24 working hours during a normal week. (Please be patient on bank holidays and weekends because we’re busy pottering in the garden or in the shed.)

How can we help?

How can we help?(Required)

I have a product question

Where is my delivery?

I’d like to return an item

I’d like to exchange an item

My item is faulty or damaged

It’s something else

Our helpers are on hand to answer any questions you may have – whether it’s about the fit, feel, or range of styles we’ve designed here in Britain.

Tell us more about your query(Required)

Ask us a question

Our helpers are on hand to answer any questions you may have – whether it’s about the fit, feel, or range of styles we’ve designed here in Britain.

One of the most common questions we’re asked is How do I find the right size for me?

As a general rule of thumb, Homeys will and do stretch – that means, for example, if you’re size 10 you should order a medium 9-10. After a couple of days of wear, the fit will relax.

We’ve produced quality British-designed slippers for 15 years, and we know a thing or two about shoe sizes. There is roughly 8mm between shoe sizes – sometimes your Homeys may feel too snug initially. Your slippers will stretch to your feet to give you that perfect ‘ahh’ feeling.

We’ve popped together this handy Size and Fitting Guide for more information.

Ask us your question(Required)

Find your delivery

Let us know your order number so we can locate your Homeys. You will have received this number via email after you placed your order.

What's your order number?(Required)

It’s on the way via Yodel

Great news – your order is on the way!

We send our orders using Yodel Next Day Delivery which typically takes 1 – 3 days. This is a tracked service, your tracking number has been emailed to you.

Orders placed before 2pm are usually dispatched the same day during the week.

Orders sent to Ireland are subject to border checks and are typically delivered in 1 – 2 weeks.

If you’ve not received your item after 7 days please click Next to send us an enquiry.

Do you still need to contact us?(Required)

Yes, it’s been 7 days or more

Report a faulty product

We’re sorry to hear there’s a problem with your Homeys. We’ll have it put right in no time at all. Please give us a little more information.

What's your order number?(Required)

What's the problem?(Required)

Briefly tell us the problem (maximum of 160 characters).

Upload your photos

Take a photo or upload a photo from your mobile to show us the problem.

Drop files here or

Accepted file types: heic, png, pdf, jpg, bmp, Max. file size: 100 MB, Max. files: 3.

How would you like us to resolve your query?(Required)

Send a replacement pair

Issue a full refund

Return an item

We’re sorry you’re not completely happy with your Homeys. Let us know a little more information and we can arrange a return.

Please Note We can only accept exchange or returns for unworn items in their original packaging within 14 days of receiving your original order. See our Returns information

Would you like to swap your Homeys for a different style or size?(Required)

Yes, I’d like to exchange

No, I’d like to return

What's your order number?(Required)

What's the reason for your return?(Required)

Homeys size not right?

Hold up! Before you return your Homeys there’s something important to know…

Homeys are designed to stretch over time. For example – If you’ve ordered a Medium 9-10 and are size 10, you may find they feel a little tight initially.

How does Homeys sizing work?

There is roughly 8mm between shoe sizes. So, If you’re putting on a size 9-10 and you usually wear a size 10, your Homeys will have up to 4mm stretch – it’s all in the ‘ahh’ feeling. View our Size and Fit guide.

Tip from the Homeys Club: Give ’em a chance, they’ll fit perfectly in no time at all.

Briefly explain the reason for return(Required)

Maximum 160 characters.

Exchange an item

We just need a few details so we can set up your exchange.

What's your order number?(Required)

What's the reason for your exchange?(Required)

Homeys size not right?

Hold up! Before you return your Homeys there’s something important to know…

Homeys are designed to stretch over time. If you’ve ordered a Medium 9-10 and are size 10, you may find they feel a little tight initially.

How does Homeys sizing work?

There is roughly 8mm between shoe sizes. If you’re putting on a size 9-10 and you’re size 10, your Homeys will have up to 4mm stretch – it’s all in the ‘ahh’ feeling.

Briefly explain the reason for exchange(Required)

Maximum 160 characters.

Your replacement(Required)

Let us know the style and size that you’d like instead

Legal Information

HOMEYS is a registered trademark of Homeys Ltd. A company registered in England & Wales Company No. 05973909.

Get in touch

How can we help?

It’s something else

Ask us a question

Find your delivery

It’s on the way via Yodel

Report a faulty product

Return an item

Homeys size not right?

How does Homeys sizing work?

Exchange an item

Homeys size not right?

How does Homeys sizing work?

Your Contact Details

Please return your Homeys to us

What happens next?

What happens next?