Our helpers are on hand to answer any questions you may have – whether it’s about the fit, feel, or range of styles we’ve designed here in Britain.
One of the most common questions we’re asked is How do I find the right size for me?
As a general rule of thumb, Homeys will and do stretch – that means, for example, if you’re size 10 you should order a medium 9-10. After a couple of days of wear, the fit will relax.
We’ve produced quality British-designed slippers for 15 years, and we know a thing or two about shoe sizes. There is roughly 8mm between shoe sizes – sometimes your Homeys may feel too snug initially. Your slippers will stretch to your feet to give you that perfect ‘ahh’ feeling.
We’ve popped together this handy Size and Fitting Guide for more information.
Let us know your order number so we can locate your Homeys. You will have received this number via email after you placed your order.
Great news – your order is on the way!
We send our orders using Yodel Next Day Delivery which typically takes 1 – 3 days. This is a tracked service, your tracking number has been emailed to you.
Orders placed before 2pm are usually dispatched the same day during the week.
Orders sent to Ireland are subject to border checks and are typically delivered in 1 – 2 weeks.
If you’ve not received your item after 7 days please click Next to send us an enquiry.
We’re sorry to hear there’s a problem with your Homeys. We’ll have it put right in no time at all. Please give us a little more information.
We’re sorry you’re not completely happy with your Homeys. Let us know a little more information and we can arrange a return.
Hold up! Before you return your Homeys there’s something important to know…
Homeys are designed to stretch over time. For example – If you’ve ordered a Medium 9-10 and are size 10, you may find they feel a little tight initially.
There is roughly 8mm between shoe sizes. So, If you’re putting on a size 9-10 and you usually wear a size 10, your Homeys will have up to 4mm stretch – it’s all in the ‘ahh’ feeling. View our Size and Fit guide.
Tip from the Homeys Club: Give ’em a chance, they’ll fit perfectly in no time at all.
We just need a few details so we can set up your exchange.
Homeys are designed to stretch over time. If you’ve ordered a Medium 9-10 and are size 10, you may find they feel a little tight initially.
There is roughly 8mm between shoe sizes. If you’re putting on a size 9-10 and you’re size 10, your Homeys will have up to 4mm stretch – it’s all in the ‘ahh’ feeling.
We’re sorry to hear your order hasn’t yet arrived – please let us know your details so we can get in touch with you.
Thanks. If your order hasn’t arrived after 7 days please do contact us.
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Please return your Homeys to the following address: Fraser House 5 Exchange Close Lincoln LN6 3TR
Please include your order number in your package so we can locate your original order. We can’t process your refund unless you include your order number.
We recommend using a tracked service like Royal Mail Tracked when returning items to us. We can’t accept responsibility until your order arrives back with us.
Once we’ve received your order we’ll send a replacement pair of Homeys – you’ll receive an email once they’re on the way.
Once we’ve received your order we’ll issue a refund back to your original payment method. This process may take up to 5 working days from us receiving your order.
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