When you place an order, you’re bound by the terms and conditions as outlined below.
Pricing and Information
Prices displayed are correct at time of entry, and what the law calls an “invitation to treat”. You cannot insist that a shop sells you anything at a marked price, whether or not they have made a mistake. Under law, a retailer is entitled to decide the price they want to charge for goods. Visit http://www.tradingstandards.gov.uk/advice/consumer-advice.cfm for more information from Trading Standards.
To purchase from our website, you can choose to register your details. This is simple to do, allows you to keep track of your purchases, and ensures a positive buying experience.
You will need to enter a valid email address which we can contact you on, and provide a password. We ask you to keep this secure – our team do not have access to see this. If you forget your password, you can reset it.
Delivery should be fast, easy and hassle-free. Orders placed during the weekend or on a Bank Holiday will be subject to a slight delay as Royal Mail do not operate a standard service during these periods. Once an order is placed, and an item has been dispatched, you will receive a Dispatch email.
All prices quoted on our website exclude any Duty payable in your local country. Where an order is subject to Duty, your local mail sorting service will contact you with instructions and the amount that is payable to release your parcel. We are unable to negotiate or discuss this amount directly with the local tax office in your country, please use the information on the card or email you receive.
Payment and Currency
We accept payments via PayPal, Visa, MasterCard, Visa Debit, UK Maestro and Switch, and Visa Electron. If you are shopping from a non-UK country, please place your order in the normal way, and your credit card company will convert the order to your currency.
Order cancellation can only take place if an item has not been dispatched. If an item has been dispatched in good faith, this will then be classed as a return. Should you wish to cancel your order, please contact us immediately.
Once a refund has been processed, please allow 3-5 days for funds to show in your relevant account.
If you wish to return any items that have already been dispatched, you must do this within 14 days of receiving the goods. You will be required to pay any return postage costs. The goods must be returned and received in original condition with original packaging, and fit for resale. You have a duty to take reasonable care of returned products and any refund may be withheld or a charge incurred if you fail to take such care and damage the products. Please make sure that your return package is packed and sealed securely. We recommend the use of an insured parcel service. Please retain proof of postage as we cannot issue refunds for items we do not receive. We do not accept ANY returns after 3 months. For further information, visit our Returns section.
Discount and Voucher Codes
On occasion, we may offer a discount on your order or certain items using a discount or voucher code. These codes are applicable for online transactions only and cannot be used in conjunction with any other offer. We reserve the right to end or extend these promotions at any time and without notice.
Discount codes are only available to retail customers choosing to purchase one or more items. Voucher codes may not be used against wholesale, bulk-purchasing or any re-sale environment. A fair usage policy may be implied.
Homeys Ltd does not disclose buyers’ information to third-parties other than when details are required as part of the order fulfilment process or to gather review feedback. In these cases, the third-party will not disclose any of the details to any other third-party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used. They are also used after you have logged on as part of that process.
Data collected is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
f. Only disclose information to Trust Pilot for the purpose of gathering feedback about your experience and the product/s purchased.